FAQ and Help

TronMe - "100% Clean Award"


How do I play interactive songs (IVS) and add FX effect with TronMe?


TronMe playing an IVS song

VISTA Installation


How to install and run TronMe on Vista

- Install and run TronMe using windows default admin user account.

- Install TronMe in admin mode, rightclick on the setup file and install as administrator.

- After install run TronMe in normal mode.

- Don't deactivate the UAC mode (User Account Check) or you will get the error message:
      "Error while getting data from www.TronMe.com".

How do I use my new TronMe cam with my messenger software? (ie: MSN, Skype..)


MSN MESSENGER

First select in MSN menu: Tools -> Audio and Video setup, then select the TronMe (Step 3 see image below)






SKYPE

First select in Skype menu: Tools -> Options, then select the TronMe (see below)


How do I know if TronMe is tracking my face and ready to send Tools?


TronMe icon in your task bar

The TronMe icon in the task bar will be in color.


Why is TronMe not able to track my face and display Tools?


Usually if you see the default TronMe image of the girl and it is alternating with the webcam's view every 10 seconds this problem is a result of poor lighting conditions such as low light or side lighting. Your position in front of the camera will also affect TronMe's ability to track your face and display Tools. (To fix it see examples below)


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If you can only see the default TronMe image of the girl and it is not alternating with the webcam's view every 10 seconds then right click on the TronMe task bar icon and select properties. Ensure that your real webcam has been properly selected.

If TronMe still doesn't track your face, try closing and restarting the program.

How do I connect TronMe to several applications ?

TronMe can feed your video to several applications at the same time. You can, for example, use your TronMe in Yahoo's instant messaging service and in MSN Messenger's chat at the same time. Simultaneously, you could be using a third program to capture the video to disk. TronMe can be used like a free cam splitter.

Why my messenger program (ie: ICQ) can't detect the TronMe camera in the video setup panel?

TronMe relies on DirectX technology and not Video for Windows (VFW) which Microsoft considers obsolete and replaced by DirectShow and then Windows Media. Some applications like ICQ have not yet upgraded to DirectX so you just need to be patient and wait for your messenger program to upgrade.

"Can't Establish Connection to TronMe server, application can't start."

Please try to install manually this beta version: TronMe 2.0 to fix the problem. Also you could have a problem registering the TronMe software if your firewall is not configured properly. The firewall is a system designed to prevent unautorized access to or from a private network. Also, the TronMe server could be down for maintenance so please try to login at a later time.

Known bug when TronMe run with Windows startup (option in the properites)

The TronMe software won't be able to detect your face when TronMe run with Windows startup, please do not check this option.

The Tools is crooked/poorly positioned on my face, how can I fix this?

If the Tools is not correctly positioned on your face, you can reset the tracker by "wiping" your hand across your face.

After switching the camera in TronMe properties, TronMe does not detect my face.

You need to restart TronMe in order for the program to track your face.

Why can't I see my new Tools once I've bought them?

You need to close down and restart TronMe, then you will have the Tools added to your menu.